The Diesel Doctor Australia is unable to provide an estimated time of delivery. If you will be unavailable to sign for the delivery at your home address, we recommend nominating a work or other suitable address where a member will be present during deliver hours (Approx. 8:30am-5:00pm). In the instance someone is unavailable to sign for your delivery, our carriers will leave a card and you will be required to contact our carrier directly to make alternative delivery arrangements. 

Tracking information will be updated once the parcel is sent. If you have any enquiries regarding tracking information, please contact us via phone (03) 9041 2770 or email at thedieseldr@outlook.com. 

Please inspect your parcel and its contents carefully on delivery. If you find any item missing or damaged, please contact us and we will provide immediate assistance. 

The Current delivery window for normal sized parcels is 3 to 7 Business Days. However, postage delays may occur during the busy seasons. Postage charges may apply on various items that are oversized or for delivery outside the following metropolitan areas in all states of Australia. 

If express delivery is required, please contact us.

We are happy to exchange any product purchased Online as long as the product is returned in its original condition (unopened and unmarked packaging), and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery charges are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost.

In order to process your exchange of goods, please be sure to include a note or email correspondence explaining the reason for the return, the item you wish to exchange it with, as well as your daytime contact telephone number so that our Customer Service Team are able to contact you to arrange delivery of the exchanged item (postage charges apply). We will replace any item that has arrived Damaged or is Missing from your order at no cost to you, any faults or missing items must be reported to us via eBay within 48 hours of your package being signed for.